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TERMS & CONDITIONS

All the fine print for our luxury journeys

The terms and conditions (‘booking conditions’) set out below form the basis of your contract with Arch Fire Pty Ltd ACN 613 558 919 trading as Constellation Journeys (referred to in these booking conditions as ‘Constellation Journeys’, ‘we’, ‘us’ or ‘our’).

 

Please read these booking conditions carefully as they set out the parties’ respective rights and obligations. By booking your holiday and paying the deposit, you (referred to in these booking conditions as ‘you’ or ‘guest’) agree that you have read, and agree to be bound by, these booking conditions.

 

References in these booking conditions to your ‘holiday package’ or the ‘tour’ are references to the tour you have booked with Constellation Journeys. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday package.

 

We may modify our booking conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If any changes to the booking conditions substantially affect your rights and obligations, we will notify you of these changes as soon as practicable.

  • YOUR PRIVATE QANTAS 747
    It’s not often you can talk of a private jet as your own. For three weeks, your privately chartered Qantas 747 has all you need …and more. The hand selected crew travel with you, welcoming you back on board after each destination with a glass of French Champagne and superior cabin service. To ensure your utmost comfort we will not be utilising all seats on the aircraft, so you can stretch out and enjoy the journey, no matter what class you are travelling in.
  • HANDPICKED JOURNEY LEADERS
    We have called on the best and most experienced Journey Leaders to inspire and guide you through your trip of a lifetime. These very special individuals live and breathe discovery, companionship and hospitality as second nature. They also know the secret spots for the best gelato or where to steal a photo opportunity away from the crowds. Liaising with English speaking guides in each destination, you’re in safe hands.
  • A LA CARTE OPTIONS
    We appreciate that not everyone wants the same thing from their holiday. Some guests like walking tours, while others prefer shopping days. Some are looking for the great outdoors, while others prefer museums and galleries. Celebrating the delights of difference, we are proud to present our A La Carte options, inviting you to build your own holiday on top of our core touring experiences, with a range of enhancements to suit every taste. Think Taekwondo classes in Seoul or Gourmet Foodie tours in Barcelona. Imagine blissfully sailing the waters of the Mediterranean on a cruise to Malta’s Gozo Island or stretching your legs with a cycle tour around Cartagena’s Spanish colonial heart. And, unless otherwise stated, all A La Carte options are included. Look out for our A La Carte symbols for a taste of what’s to come, with more to be revealed as your journey nears.
  • INTIMATE GROUP TOURING
    Have you ever been on a tour where the crowd is so large you can’t hear the guide or see the exhibits? We understand the frustration and are proud to present you with just the opposite. Intimate touring groups ensure that nothing is lost; quite the contrary, everything is gained. Our generous ratio of staff to guests will ensure that you get the personal attention you deserve, with your every need more than catered for. We also provide each guest with a high quality personal headset, perfect for hearing our guides commentary in all circumstances, from inside La Sagrada Familia to walking the ruins of Machu Picchu. Fully air conditioned transport in every destination will ensure you feel relaxed from the moment you step outside the hotel, particularly as our sightseeing vehicles are not filled to capacity. So sit back, relax and take in the sights in comfort.
  • FEEL LIKE A LOCAL
    With Constellation Journeys you will always have the peace of mind that you are being escorted every step of the way, with the very best local guides at your service. Local knowledge and cultural immersion is key to ensuring you enjoy the most authentic experience – and rest assured every guide from every country is ready to answer all your questions about history, the arts – and where to find the best cup of coffee.
  • FLYING SOLO?
    If you’re journeying solo, the adventure begins right here. You’ll never feel alone, unless of course you wish to be. Our Journey Leaders are always ready to join you for coffee or dinner. And travelling with likeminded individuals, you are sure to make long lasting friendships. What better way to introduce yourself and set the tone than with our Solo Traveller evenings, yours to attend if you wish. If you would like to enjoy the privacy of your own room we offer the lowest possible single supplement, alternatively we can arrange for you to share a room with another traveller. With Constellation Journeys, you may be travelling alone, but you will never travel lonely.
  • THE CONSTELLATION CONCIERGE SERVICE
    Imagine the freedom and relaxation of never having to worry about carrying your suitcase. That’s what Constellation Journeys is proud to offer. As if by magic you will find your luggage outside your room shortly after your arrival, and picked up and whisked to the airport before you depart. Which leaves you time for the more important things, like shopping or sightseeing. We all know there are better things to do on a holiday than being weighed down with baggage!
  • THE FAST TRACK
    Standing in line is never fun, that’s why, wherever possible, we have made arrangements in advance to expedite your clearance through customs and immigration formalities.
  • EXCESS LUGGAGE ALLOWANCE
    If shopping is your thing you can rest assured we’ve made plans for your purchases. When you have your own private 747, excess luggage doesn’t have to be a concern. We invite you to shop to your heart’s content without worrying how you are going to get everything home. Better yet, our fantastic team will even carry your suitcases for you!
  • DOCTOR ON CALL
    For your peace of mind we have invited a fully qualified doctor onto our private jet for the duration of the journey. Of course, we’re not saying any of us will need it, but in our experience, travellers benefit from this peace of mind when exploring far flung corners of the globe. Your health and wellbeing is our priority.
  • TRAVEL INSURANCE
    We’re pleased to include a comprehensive travel insurance policy. (Subject to meeting the requirements of the insurer.)
  • A THANK YOU FROM QANTAS
    Your journey with Constellation Journeys can contribute to your Qantas Frequent Flyer balance - considerably. Depending on the class you select, you can benefit from a sliding scale of points that can take your next journey even further. You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas points. A joining fee usually applies, however Constellation Journeys has arranged for this to be waived for new customers at www.qantas.com/freejoin
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